Skip to main content

Privacy Policy
Effective Date: January 2025

1. Introduction
Welcome to John Wilkinson Heating Services LTD. We are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect
We may collect and process the following types of personal data:

  • Personal Information: Name, email address, phone number, and postal address.
  • Account Information: Username, password, and preferences.
  • Transaction Data: Payment details and purchase history.
  • Technical Data: IP address, browser type, operating system, and cookies.
  • Usage Data: Information about how you interact with our website.

3. How We Use Your Information
We use your personal data for the following purposes:

  • To provide and maintain our website and services.
  • To process transactions and payments.
  • To communicate with you about updates, offers, and customer service inquiries.
  • To comply with legal obligations.
  • To improve our website’s functionality and user experience.

4. Legal Basis for Processing
We process personal data under the following legal bases:

  • Consent: When you have given clear consent for us to process your data.
  • Contractual Necessity: To fulfill a contract with you.
  • Legal Obligation: To comply with applicable laws.
  • Legitimate Interests: When processing is necessary for our legitimate business interests, provided it does not override your rights.

5. Data Sharing and Disclosure
We do not sell your personal data. However, we may share it with:

  • Service providers and business partners who assist in delivering our services.
  • Payment processors for secure transactions.
  • Law enforcement or regulatory bodies when required by law.

6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights
Under UK GDPR, you have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Request correction of inaccurate data.
  • Erasure: Request deletion of your data under certain conditions.
  • Restriction: Request restriction of data processing.
  • Objection: Object to processing based on legitimate interests.
  • Data Portability: Request transfer of your data to another service provider.

To exercise your rights, contact us at  john@jwheatingservices.co.uk .

9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

11. Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on this page with the updated effective date.

12. Contact Us
If you have any questions about this privacy policy, please contact us at:

John Wilkinson Heating Services LTD

7A The Warehouse,

Glaziers Lane,

Culcheth
Warrington,
WA3 4AB

Email: john@jwheatingservices.co.uk

Telephone: 0800 612 8920